About Us

Normal Working Hours:

• Monday:        8:00am – 5:30pm
• Tuesday:        8:00am – 5:30pm
• Wednesday: 8:00am – 5:30pm
• Thursday:     8:00am – 5:30pm
• Friday:           8:00am – 12:30pm

Hello there! I’m Chris Farnfield, the Managing Director at Iconology. My journey in the tech world began at the coalface as a third-line technician, where I developed my technical skills and a deep-seated passion for solving complex IT challenges. This experience laid the groundwork for my role today, where I lead our team towards innovative solutions and service excellence.

My Path to Leadership

In my transition from technical roles to leadership, I’ve always believed that understanding the intricacies of technology is as crucial as steering the ship. I bring this blend of hands-on experience and strategic vision to my role at Iconology.

A Leadership Philosophy Rooted in Honesty

My approach to leadership is rooted in honesty, reliability, and a relentless pursuit of finding the best solutions for our clients. I believe in listening to our client’s needs and our team’s ideas. I aim to foster this ethos of collaboration and open communication within our company.

Inspiration from Our Team

I’m constantly amazed by the dedication and talent of our team at Iconology. Working alongside such a passionate group of individuals is a privilege, pushing the boundaries of what’s possible in the IT and security sectors. My role is to support them, ensuring they have the tools and environment to excel and innovate.

Balancing Work with Personal Passions

Outside of work, I balance spending time with my family and indulging in my love for tech and astronomy. These moments of personal joy and curiosity about the universe are reminders of the bigger picture and the endless possibilities for learning and growth.

Looking to the Future

My goal is to continue nurturing Iconology’s growth while maintaining our commitment to excellence, innovation, and integrity. I’m excited about what the future holds and the opportunities it brings for our team and clients alike.

A Closing Note

Thank you for taking the time to get to know me a bit. I believe in the power of technology to transform lives and businesses, and I’m committed to ensuring that Iconology remains at the forefront of this ever-evolving industry.

Normal Working Hours:

• Monday:        8:00am – 4:30pm
• Tuesday:        8:00am – 4:30pm
• Wednesday: 8:00am – 4:30pm
• Thursday:     8:00am – 4:30pm
• Friday:           8:00am – 4:30pm

Lee Wilson’s journey at Iconology is a compelling testament to the power of continuous learning and professional evolution. Beginning his career as a 1st Line Technician, Lee’s unquenchable thirst for knowledge and improvement has seen him ascend to the critical role of 3rd Line Technician and further into the pivotal position of Operations Manager.

A Constant Quest for Knowledge

Lee’s remarkable journey is marked by his deep commitment to understanding the nuances of IT systems. His ability to swiftly adapt to and master new technologies has been instrumental in his rapid professional growth and has significantly enhanced our service offerings. Renowned for his meticulous attention to detail and exceptional memory, Lee has become indispensable to the Iconology team.

Beyond Technical Expertise

Lee’s contributions extend beyond his technical prowess; his friendly and casual demeanour makes him a cherished colleague and a unifying force within our team. His approachability and eagerness to share knowledge have cultivated a collaborative atmosphere that is both productive and harmonious.

An Inspirational Leader

As Operations Manager, Lee has played a crucial role in shaping the operational excellence of Iconology. His forward-thinking approach and refusal to remain complacent have driven our team to continuously achieve higher standards and innovate. Lee’s dedication to pushing boundaries and his strategic vision for operational efficiency have been central to our growth and success.

The Heart of Iconology’s Operations

Lee’s progression from a technical expert to an Operations Manager illustrates his all-encompassing impact on Iconology. His leadership in operations has been as transformative as his technical contributions, driving improvements in process efficiency, team performance, and customer satisfaction. Lee’s ability to mentor and inspire and his operational acumen make him an invaluable leader within our company.

Looking to the Future

Lee Wilson is more than just an Operations Manager; he is a visionary whose influence permeates every aspect of our operations. His growth and leadership journey at Iconology serves as a beacon of professional development and dedication. As we look ahead, we are excited to see how Lee’s drive and expertise will continue to shape our company’s future, ensuring that Iconology remains at the forefront of technological innovation and operational excellence.

Normal Working Hours:

• Monday:        9:30am – 2:30pm
• Tuesday:        9:30am – 2:30pm

Amy Farnfield stands at the forefront of ensuring our team feels valued, supported, and motivated. As our esteemed HR & Admin professional, Amy has seamlessly transitioned from her administration and customer service roots to embrace the diverse challenges of HR and marketing within our company.

A Multifaceted Professional

Amy’s journey at Iconology is a testament to her versatility and dedication. Her adeptness at juggling various responsibilities while maintaining a positive and productive workplace is remarkable. Amy’s role is pivotal in shaping the culture at Iconology, where her quick thinking and problem-solving abilities are not just assets but essential qualities that drive our company forward.

Exceeding Expectations

Known for her approachable nature, Amy is the go-to person for both our team and our clients. She consistently goes above and beyond, delivering exceptional results that exceed expectations. Her ability to listen, understand, and act on the needs of the workplace has made her an invaluable member of the Iconology family.

A Passion for People

Amy’s passion for HR and marketing matches her commitment to creating a supportive and dynamic work environment. She believes in the power of positive reinforcement and is always looking for ways to enhance employee engagement and satisfaction. Her efforts in recruiting, onboarding, and retaining talent have been instrumental in our company’s success.

Cherishing Family Time

Outside of her professional achievements, Amy is deeply devoted to her family. She treasures every moment spent with her three young children, believing these moments are the building blocks of a happy and fulfilling life. Amy’s ability to balance her professional and personal life is a source of inspiration for everyone at Iconology.

Looking Ahead

As we continue to grow and evolve, Amy’s role will undoubtedly expand and adapt to the changing needs of our company. Her contributions to HR, administration, and marketing are not just valued but essential to the fabric of Iconology. We are fortunate to have Amy Farnfield as part of our team, where her spirit, dedication, and professionalism light the way for our collective success.

Normal Working Hours:

• Monday:         9:00am – 5:00pm
• Tuesday:         9:00am – 5:00pm
• Wednesday: 9:00am – 5:30pm
• Thursday:     9:00am – 5:30pm
• Friday:           9:00am – 5:00pm

Some hires just feel right, and Peter Jenner is definitely one of them.

Peter first crossed paths with our MD Chris back at Pent Valley Technology College, where Peter was a student who spent his spare time helping out in the school’s IT department. Chris was the IT Manager at the time, and even then it was clear Peter had the bug for tech. Fast forward a good few years, and we’re proud to say he’s now part of the Iconology team.

Peter joins us as a 2nd Line Engineer, bringing a wealth of experience across service desk, technical support, and time spent working in the education sector, most recently supporting schools on-site with RM plc. He’s Microsoft 365 certified, endlessly curious, and the kind of engineer who genuinely loves what he does.

Normal Working Hours:

• Monday:        9:00am – 5:30pm
• Tuesday:        9:00am – 5:30pm
• Wednesday: 9:00am – 5:30pm
• Thursday:    9:00am – 5:30pm
• Friday:          9:00am – 5:30pm

Ian joined Iconology back in February 2024 as an IT Apprentice, and it’s fair to say he hasn’t looked back since.
In just over a year, Ian has worked his way up to 1st Line Engineer, and not just in title. He’s become a genuinely capable member of the team, getting stuck into the day-to-day challenges that come with supporting our clients across Kent and the South East.

We’ve always believed in growing talent from the ground up, and Ian is a great example of what happens when you combine the right person with the right environment. He’s come a long way in a short time, and we’re excited to see where he goes next.

Normal Working Hours:

• Monday:        8:00am – 4:30pm
• Tuesday:        8:00am – 4:30pm
• Wednesday: 8:00am – 4:30pm
• Thursday:     8:00am – 4:30pm
• Friday:           8:00am – 4:30pm

Dylan is a great example of what Iconology is all about. He joined us as an IT Apprentice, threw himself into it, and has since earned his place as a Junior Engineer, and we couldn’t be prouder.

Before getting into IT, Dylan built up solid experience in customer service, and it shows. He’s got a natural way with people, communicates brilliantly, and brings a calm, can-do attitude to whatever lands on his desk, whether that’s a user in a panic or a tricky technical challenge.

Dylan is curious, driven, and never shy about getting stuck in. His journey with us is just getting started, and we’re excited to see where it takes him.

Normal Working Hours:

• Wednesday:           9:00am – 5:00pm

Alfie joined Iconology in August 2025 after completing his T Level in IT Support Services. He first worked with us during his college placement, where his curiosity, calm approach, and genuine interest in how things work made a strong impression.

Now a Junior Engineer, Alfie gets involved in a bit of everything. From building and setting up hardware to exploring Linux systems and helping with on-site installations, he has quickly become a reliable and resourceful member of the team.

Alfie’s interest in technology and gaming gives him a creative way of thinking about problems, and he’s always keen to learn something new. His enthusiasm and growing technical skill make him a great addition to the Iconology family.

We’re delighted to welcome Arley to Iconology as our newest IT Apprentice, though if you ask us, he’s already part of the furniture!

Arley first came to us through his T-Level in Digital Support Services at EKC Dover College, completing his industry placement right here at Iconology. He impressed us so much that taking the next step into a full apprenticeship with us was an easy decision for everyone.

Alongside his studies, Arley has been developing brilliant people skills working front of house at Marston’s, and that mix of technical ability and communication is a combination we really value at Iconology.

We’re really excited to support Arley through his apprenticeship journey and see how far he goes.

Some people just have a natural gift for technology, and Anna Smith is absolutely one of them.

Anna has been part of the Iconology family for over three years, and in that time, she’s become an invaluable member of our team. Whether it’s general IT support, complex Windows Server infrastructure, or bespoke app development, Anna does it all, and does it brilliantly.

With many years of experience supporting SMEs and schools, Anna brings a depth of knowledge that’s genuinely hard to find. She’s the person we turn to when things get technically challenging, and she consistently delivers.
What makes Anna stand out isn’t just her technical ability though, it’s the way she combines it with a warm, approachable manner that puts both colleagues and clients at ease. Incredibly knowledgeable, endlessly helpful, and always happy to get stuck in.

We’re lucky to have her.