Our Friendly Team
Meet the dedicated professionals at the core of Iconology, each uniquely equipped to cater to your specific needs. Boasting a blend of seasoned expertise and innovative approaches, our team consistently ensures that every client experience is nothing short of exceptional. By choosing Iconology, you are not just selecting a service provider; you’re partnering with a team deeply committed to excellence in every aspect.
Stuart Levitt
Chris Farnfield
Normal Working Hours:
- Monday: 8:00am – 3:00pm
- Tuesday: 8:00am – 5:30pm
- Wednesday: 8:00am – 5:30pm
- Thursday: 8:00am – 5:30pm
- Friday: 8:00am – 3:00pm
Hello there! I’m Chris Farnfield, the Managing Director at Iconology. My journey in the tech world began at the coalface as a third-line technician, where I developed my technical skills and a deep-seated passion for solving complex IT challenges. This experience laid the groundwork for my role today, where I lead our team towards innovative solutions and service excellence.
My Path to Leadership
In my transition from technical roles to leadership, I’ve always believed that understanding the intricacies of technology is as crucial as steering the ship. I bring this blend of hands-on experience and strategic vision to my role at Iconology.
A Leadership Philosophy Rooted in Honesty
My approach to leadership is rooted in honesty, reliability, and a relentless pursuit of finding the best solutions for our clients. I believe in listening to our client’s needs and our team’s ideas. I aim to foster this ethos of collaboration and open communication within our company.
Inspiration from Our Team
I’m constantly amazed by the dedication and talent of our team at Iconology. Working alongside such a passionate group of individuals is a privilege, pushing the boundaries of what’s possible in the IT and security sectors. My role is to support them, ensuring they have the tools and environment to excel and innovate.
Balancing Work with Personal Passions
Outside of work, I balance spending time with my family and indulging in my love for tech and astronomy. These moments of personal joy and curiosity about the universe are reminders of the bigger picture and the endless possibilities for learning and growth.
Looking to the Future
My goal is to continue nurturing Iconology’s growth while maintaining our commitment to excellence, innovation, and integrity. I’m excited about what the future holds and the opportunities it brings for our team and clients alike.
A Closing Note
Thank you for taking the time to get to know me a bit. I believe in the power of technology to transform lives and businesses, and I’m committed to ensuring that Iconology remains at the forefront of this ever-evolving industry.
Lee Wilson
Normal Working Hours:
- Monday: 8:00am – 4:30pm
- Tuesday: 8:00am – 4:30pm
- Wednesday: 8:00am – 4:30pm
- Thursday: 8:00am – 4:30pm
- Friday: 8:00am – 4:30pm
Lee Wilson’s journey at Iconology is a compelling testament to the power of continuous learning and professional evolution. Beginning his career as a 1st Line Technician, Lee’s unquenchable thirst for knowledge and improvement has seen him ascend to the critical role of 3rd Line Technician and further into the pivotal position of Operations Manager.
A Constant Quest for Knowledge
Lee’s remarkable journey is marked by his deep commitment to understanding the nuances of IT systems. His ability to swiftly adapt to and master new technologies has been instrumental in his rapid professional growth and has significantly enhanced our service offerings. Renowned for his meticulous attention to detail and exceptional memory, Lee has become indispensable to the Iconology team.
Beyond Technical Expertise
Lee’s contributions extend beyond his technical prowess; his friendly and casual demeanour makes him a cherished colleague and a unifying force within our team. His approachability and eagerness to share knowledge have cultivated a collaborative atmosphere that is both productive and harmonious.
An Inspirational Leader
As Operations Manager, Lee has played a crucial role in shaping the operational excellence of Iconology. His forward-thinking approach and refusal to remain complacent have driven our team to continuously achieve higher standards and innovate. Lee’s dedication to pushing boundaries and his strategic vision for operational efficiency have been central to our growth and success.
The Heart of Iconology’s Operations
Lee’s progression from a technical expert to an Operations Manager illustrates his all-encompassing impact on Iconology. His leadership in operations has been as transformative as his technical contributions, driving improvements in process efficiency, team performance, and customer satisfaction. Lee’s ability to mentor and inspire and his operational acumen make him an invaluable leader within our company.
Looking to the Future
Lee Wilson is more than just an Operations Manager; he is a visionary whose influence permeates every aspect of our operations. His growth and leadership journey at Iconology serves as a beacon of professional development and dedication. As we look ahead, we are excited to see how Lee’s drive and expertise will continue to shape our company’s future, ensuring that Iconology remains at the forefront of technological innovation and operational excellence.
Amy Farnfield
Normal Working Hours:
- Monday: 9:30am – 2:30pm
- Wednesday: 9:30am – 2:30pm
Amy Farnfield stands at the forefront of ensuring our team feels valued, supported, and motivated. As our esteemed HR & Admin professional, Amy has seamlessly transitioned from her administration and customer service roots to embrace the diverse challenges of HR and marketing within our company.
A Multifaceted Professional
Amy’s journey at Iconology is a testament to her versatility and dedication. Her adeptness at juggling various responsibilities while maintaining a positive and productive workplace is remarkable. Amy’s role is pivotal in shaping the culture at Iconology, where her quick thinking and problem-solving abilities are not just assets but essential qualities that drive our company forward.
Exceeding Expectations
Known for her approachable nature, Amy is the go-to person for both our team and our clients. She consistently goes above and beyond, delivering exceptional results that exceed expectations. Her ability to listen, understand, and act on the needs of the workplace has made her an invaluable member of the Iconology family.
A Passion for People
Amy’s passion for HR and marketing matches her commitment to creating a supportive and dynamic work environment. She believes in the power of positive reinforcement and is always looking for ways to enhance employee engagement and satisfaction. Her efforts in recruiting, onboarding, and retaining talent have been instrumental in our company’s success.
Cherishing Family Time
Outside of her professional achievements, Amy is deeply devoted to her family. She treasures every moment spent with her three young children, believing these moments are the building blocks of a happy and fulfilling life. Amy’s ability to balance her professional and personal life is a source of inspiration for everyone at Iconology.
Looking Ahead
As we continue to grow and evolve, Amy’s role will undoubtedly expand and adapt to the changing needs of our company. Her contributions to HR, administration, and marketing are not just valued but essential to the fabric of Iconology. We are fortunate to have Amy Farnfield as part of our team, where her spirit, dedication, and professionalism light the way for our collective success.
John Willetts
Normal Working Hours:
- Monday: 9:00am – 5:30pm
- Tuesday: 9:00am – 5:30pm
- Wednesday: 9:00am – 5:30pm
- Thursday: 9:00am – 5:30pm
- Friday: 9:00am – 5:30pm
In the dynamic world of IT, having specialists who understand the intricacies of technology and excel in customer interaction is invaluable. John Willetts is one such individual at Iconology, where his expertise as a 2nd Line Technician specialising in Apple products sets him apart.
A Specialist with a Passion for Apple Products
John’s deep understanding of Apple’s ecosystem makes him an essential resource for our team and clients. His ability to diagnose and resolve complex issues with Apple technology ensures our clients receive the most efficient and effective solutions. John’s specialisation is not just about solving problems; it’s about enhancing the user experience for all Apple product users within our clientele.
Excellence in Customer Service
What truly distinguishes John is his unwavering commitment to customer service. His enthusiasm for helping others is evident in every interaction. John possesses a rare combination of technical expertise and genuine care for people, making him a favourite among clients and colleagues. His approachable nature and willingness to go the extra mile ensure that everyone receives the best possible support and leaves a positive experience.
A Team Player Through and Through
John’s friendly personality and team spirit contribute significantly to our collaborative work environment. He is always ready to share his knowledge, assist his teammates, and contribute to a culture of mutual support and continuous learning. John’s presence on the team elevates not only our technical capabilities but also our morale and collective commitment to excellence.
The Heart of Our Customer Experience
At Iconology, we pride ourselves on delivering exceptional service, and John Willetts is at the heart of this mission. His dedication to excellence in his work’s technical and interpersonal aspects ensures that our clients always have access to the highest level of support. John’s role goes beyond that of a 2nd Line Technician; he is a champion of customer satisfaction and a vital asset to our team.
Looking Ahead
As we continue to navigate the ever-evolving IT landscape, John’s expertise and passion for customer service will remain indispensable to our success. His ability to blend technical skills with exceptional people skills makes him an asset and a cornerstone of the Iconology experience. We look forward to seeing how John’s talents will continue contributing to our team’s success and clients’ satisfaction.
Scott Southernwood
Normal Working Hours:
- Monday: 9:00am – 5:30pm
- Tuesday: 9:00am – 5:30pm
- Wednesday: 9:00am – 5:30pm
- Thursday: 9:00am – 5:30pm
- Friday: 9:00am – 5:30pm
In every team, there’s that one person who excels in their role and enhances the spirit and morale of the workplace. For us at Iconology, Scott Southernwood embodies this spirit. As an enthusiastic and energetic second-line Technician, Scott’s journey from an apprentice to a critical technical team member showcases his dedication and passion for IT.
A Journey of Growth and Dedication
Scott’s path at Iconology began as an apprentice, where his strong commitment and eagerness to learn quickly made him stand out. Transitioning into a 1st Line Technician role and now promoted to a 2nd Line Technician, Scott has demonstrated his advanced technical abilities and deep-seated dedication to our mission and values. His journey is a testament to where passion and hard work can lead, and it’s clear that Scott’s climb through the ranks is just getting started.
The Life of Our Team
Scott’s friendly and casual personality makes him a colleague and a cherished friend to many of us. His ability to bring life and energy to the office is unmatched, transforming our workspace into a lively and dynamic environment. Scott is the soul of our team, often the source of laughter and positivity, making every challenge a bit more manageable.
A Trusted Friend and Talented Professional
It’s rare to find someone who can balance professional expertise with a genuinely uplifting presence, but Scott does just that. He’s incredibly clever, especially in IT solutions, showcasing an intuitive understanding of technology that impresses us all. More than that, Scott has our backs when things get tough, proving himself to be a reliable and supportive figure in times of need.
Beyond the Technical
Scott’s impact extends beyond his technical role; he is a cornerstone of our team culture, embodying the camaraderie and collaborative spirit we value at Iconology. His presence ensures the smooth operation of our IT functions. It contributes significantly to our team’s overall well-being and morale.
Looking Forward
Scott Southernwood is more than a 2nd Line Technician; he’s a vital part of the Iconology family. His journey from an apprentice to a beloved team member is only the beginning. With his talent, dedication, and infectious energy, we’re excited to see how Scott will continue to grow and inspire us all. As we look to the future, we’re confident that Scott will play a pivotal role in our technical achievements and in maintaining our team’s vibrant spirit.
Alexis Hodge
Normal Working Hours:
- Monday: 9:00am – 5:30pm
- Tuesday: 9:00am – 5:30pm
- Wednesday: 9:00am – 5:30pm
- Thursday: 9:00am – 5:30pm
- Friday: 9:00am – 11:30am
Alexis is a dedicated and approachable apprentice working towards her Level 4 qualification in Network Engineering. With a passion for technology and a knack for solving problems, she’s hands-on when troubleshooting and setting up networks. Always eager to learn, Alexis is continuously building her skills in Python and HTML, bringing fresh ideas to the table. Known for her friendly nature and willingness to offer sound advice, she’s a valuable part of the team and always ready to help keep things running smoothly.
Dylan Coward
Normal Working Hours:
- Monday: 8:00am – 3:15pm
- Tuesday: 8:00am – 3:15pm
- Wednesday: 8:00am – 3:15pm
- Thursday: 8:00am – 3:15pm
- Friday: 8:00am – 3:15pm
Dylan Coward, an IT Apprentice at Iconology, embodies our commitment to fostering growth and harnessing new talent within the tech industry. With a friendly demeanour and a profound eagerness to learn, Dylan has quickly become a valued team member.
A Diverse Background of Experience
Dylan’s path to Iconology is marked by a rich tapestry of experiences across various fields, including significant roles in customer service. His varied work history has equipped him with versatile skills, making him an adaptable and resourceful addition to our team. His ability to navigate different challenges and excellent communication skills enhance our service delivery and internal dynamics.
Eager to Learn and Assist
His strong desire to learn and assist others truly sets Dylan apart. His approach to his apprenticeship at Iconology is characterised by an unwavering commitment to personal and professional growth. Dylan’s proactive attitude towards embracing new challenges demonstrates his readiness to contribute meaningfully to our projects and goals.
A Fearless Approach to New Challenges
Dylan’s fearless attitude in the face of new challenges is commendable. He does not shy away from complex tasks but sees them as opportunities to grow and strengthen his skill set. This determination and willingness to engage with complex problems head-on are qualities that we value highly at Iconology.
A Bright Future Ahead
As Dylan continues his journey with us, it’s clear that his blend of a friendly personality, diverse experiences, and a keen learning attitude will drive him to significant achievements. His role as an IT Apprentice is just the beginning of what promises to be a rewarding career in the tech industry.
Looking Forward
We are thrilled to have Dylan Coward as part of our team at Iconology. His journey reflects our belief in the importance of nurturing talent and providing opportunities for growth and development. With his dedication to learning and assisting others, Dylan is well on his way to becoming an integral part of our success. We eagerly anticipate the contributions he will make and the milestones he will achieve in his career with us.
Ian Fry
Normal Working Hours:
- Monday: 10:15am – 5:30pm
- Tuesday: 10:15am – 5:30pm
- Wednesday: 10:15am – 5:30pm
- Thursday: 10:15am – 5:30pm
- Friday: 10:15am – 5:30pm
Ian joins us as our new IT Apprentice. Ian embarks on his journey with us to delve into the intricate world of information technology, bringing fresh perspectives and a keen eagerness to learn.
We believe in nurturing talent and providing our team members with opportunities to grow and excel. Ian represents the future of IT, and we are excited to support him through his apprenticeship journey. Their role will be pivotal in assisting our day-to-day IT operations, contributing to our ongoing projects, and enhancing our technical support capabilities.
Please join us in giving Ian a warm welcome to the Iconology family. We look forward to the innovative solutions and contributions Ian will bring to our team.
Alfie Bailey
Normal Working Hours:
- Wednesday: 9:00am – 5:00pm
Fostering young talent is crucial for the continued innovation and growth of our industry in the ever-evolving field of technology. Alfie, a promising work experience student with a deep passion for technology and gaming, is one such individual whose enthusiasm and dedication have already made him a valued member of the Iconology team.
A Passion for Technology and Learning
Alfie’s journey into IT support is fueled by his passion for technology and an unwavering commitment to expanding his knowledge and skills. Currently immersed in his college studies, Alfie is taking significant strides towards shaping his future in IT support. His eagerness to engage in long-term work experience with us at Iconology is a testament to his dedication to personal and professional growth.
Bringing Fresh Perspectives and Enthusiasm
Alfie’s love for gaming and technology does more than define his interests; it brings a fresh perspective and vibrant energy to our team. His approach to problem-solving, influenced by his gaming experience, is both creative and strategic, offering new insights into how we tackle IT challenges. Alfie’s presence in the team adds to our collective knowledge. His enthusiasm and innovative thinking enrich our work environment.
A Valuable Addition to the Iconology Family
We are thrilled to have Alfie on our team. His commitment to learning and growing within the IT support field is admirable, and it aligns perfectly with our mission to nurture the next generation of tech professionals. Alfie’s work experience at Iconology is not just an opportunity for him to gain practical insights into the IT industry; it’s also an avenue for us to invest in the future, ensuring that passionate individuals like Alfie have the support and guidance they need to succeed.
Looking Ahead
As Alfie continues his educational journey and work experience with us, we’re excited to witness his development and the contributions he will make to our team. His passion for technology and gaming and his eagerness to learn promise a bright future in IT support. At Iconology, we’re committed to providing Alfie with a nurturing and enriching environment where he can hone his skills, expand his talents, and ultimately contribute to the innovation and success of the IT industry.
Our History
Meet the dedicated professionals at the heart of Iconology, each uniquely positioned to serve your needs attentively. Combining a mix of seasoned expertise with innovative approaches, our team diligently ensures that every client experience is not just satisfactory but genuinely exceptional. Therefore, when you choose Iconology, you actively select a partner deeply committed to excellence in every endeavour.
Iconology emerged from a genuine passion for technology, beginning as an Apple solutions specialist. Today, our portfolio encompasses various services, including cyber security, cabling, CCTV, procurement, project management, and comprehensive IT support for Mac and Windows platforms. We also pride ourselves on delivering cutting-edge cloud provider services.
Our legacy features a series of landmark projects, most notably our collaboration with Folkestone Harbour. This project entailed modernising their infrastructure with copper and fibre networks, establishing extensive Wi-Fi coverage, and introducing high-speed internet, telephony, and a robust CCTV solution. Further underlining our global footprint, our involvement with the Race of Champions showcases our capabilities in providing IT support and network solutions in arenas ranging from London to Saudi Arabia.
But what truly distinguishes Iconology is our unwavering commitment to our clients. We prioritise understanding our clients’ distinct challenges, offering bespoke solutions to ensure their technology empowers them. A tireless enthusiasm unites our eclectic team of industry specialists for technological advancements.
Iconology was founded by Stuart Levitt in Kent. Starting out in a porta cabin, our small company focused on Apple Authorised repairs and resells at the time. 🍏
Growing quickly, we moved to The Old Barn in Brabourne near Ashford and took three offices within the building. 🏢
Iconology has been a valued partner of the Race of Champions since 2011, providing high-end technology to ensure that all advanced technology and new streaming services have access to a super fast and reliable network throughout the event. Iconology has assisted with the following locations over the years: Dusseldorf 2011, Bangkok 2012, Barbados 2014, London 2015, Miami 2017 & Riyadh 2018. 🏎️
Chris Farnfield became the Managing Director at Iconology. With his extensive experience and expertise, Chris has been an integral part of our team since 2012 and is now leading the company towards a brighter future. Being passionate about his home areas of Folkestone, Canterbury, Hythe, and Ashford in Kent, Chris is excited to contribute to the growth and development of the local community and help local businesses. 🙋♂️
We relocated to our current location in Newingreen to accommodate our growth and to access better facilities. Our new location is conveniently situated adjacent to our client, Holiday Extras who are amazing people to work near. 🏡
We had so much fun working with Cognitive on our office mural in Newingreen! They documented some key moments from Iconology’s past and the result is amazing. We highly recommend checking it out next time you’re at our office. Cognitive is a fantastic company to work with, we can’t recommend them enough! 🎨
We’re thrilled to announce that Iconology has successfully achieved Cyber Essentials certification in August 2023! This accomplishment reflects our unwavering commitment to safeguarding your data and providing top-notch IT services. We’re proud of our team’s dedication to cybersecurity, and we’ll continue to prioritise the security of your business. Thank you for trusting us with your technology needs! 💻 🔒
We have launched a T-Level and Work Experience Program! As part of our commitment to nurturing future talent in the IT sector, we are now accepting students eager to gain hands-on experience and develop their skills in a real-world setting. If you’re looking for an opportunity to grow with us, get in touch to learn more about our program. 🧑🏫 🧑🎓
Building on our Cyber Essentials certification in 2023, Iconology achieved Cyber Essentials Plus certification in 2024, reinforcing our commitment to rigorous cybersecurity standards. This accomplishment highlights our dedication to safeguarding client data and maintaining robust security practices. 🔒✅
Starting as a 1st Line Support technician, Lee Wilson steadily rose through the ranks at Iconology—from 2nd Line to 3rd Line Support, then Operations Manager, and now Operations Director. With his in-depth knowledge and commitment, Lee is ready to help lead Iconology to new heights, ensuring our clients continue to receive outstanding support and care. 🕴️
Empowering Our Community
We’re deeply committed to giving back. Explore our dedicated page, Empowering Our Community, where we showcase our initiatives and partnerships that help strengthen and support our local area. You’ll also find a link in our menu titled Our Communities!
Our Values
At Iconology, our ethos is deeply rooted in values that significantly influence every facet of our operations. This includes our client interactions, which are guided by these core principles, extends to our team collaborations, where these values are equally embraced, and is evident in our community engagement, reflecting our commitment to these foundational beliefs.
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Learn, Teach & Grow
We prioritise continuous learning and evolution in an ever-evolving technological landscape. But our commitment doesn’t end with acquiring knowledge; we believe in disseminating it. We foster a culture of shared growth by ensuring our clients and partners remain abreast of the latest technological advances and best practices.
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Empathy
Understanding is the cornerstone of our approach at Iconology. We delve deep to comprehend our client’s unique challenges and aspirations. This empathetic approach ensures we develop tailor-made solutions meticulously crafted to resonate with their needs and expectations.
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Passion
For us at Iconology, technology is more than just a tool; it’s a catalyst for transformative change. This perspective fuels our enthusiasm for harnessing technology’s potential, not only to bolster businesses but also to elevate lives. This passion is palpable and actively reflected in every solution we provide, underlining our commitment to transformative impacts.
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Teamwork
We’re staunch advocates of the adage, ‘Together, we achieve more.’ Our collective spirit values open communication and collaboration. In tandem with our clients and partners, we endeavour to architect solutions that exceed expectations.
Let’s talk about your IT
Schedule a web chat with us at the best time that suits you or give us a call
